Content: You arrived here because you want to know whether your health plan may allow you to receive fresh food boxes delivered to your home. This page will guide you through it.
Below, you’ll find the full process — from checking your plan to confirming your delivery address — so you can move forward without confusion.
✅ What you’ll learn on this page
🔍 How the eligibility review works
📦 What happens after your plan is confirmed
🚚 When the first delivery may be scheduled
Step 1: Prepare Your Health Plan Details
Before starting the eligibility review, it helps to have your plan information nearby:
| Information | Where To Find It |
|---|---|
| Health plan name | Printed on your insurance card |
| Member ID | Insurance card or member portal |
| ZIP code | Your current home address |
| Date of birth | Used to help confirm identity |
For the first eligibility check, a Social Security number is typically not needed. The review is secure, follows HIPAA standards and will not change your existing health coverage.
Step 2: Check Eligibility Through The Official Portal
The eligibility review is completed through the official Pyx Health system. The portal checks whether your current plan has an active partnership and whether food delivery support is available under your coverage.
Step 3: Confirm Where Deliveries Should Go
If your plan is eligible, the next step is confirming or updating the address where your food boxes should be sent.
The delivery address can be the place where you currently live, even if it is different from the address listed on your health plan.
If deliveries are not available in your ZIP code yet, you may be able to register for updates when service becomes available in your area.
Step 4: Use The App For Extra Support
The free Pyx Health app — available for iOS and Android — may help you track benefits and access additional support resources:
- Search for nearby doctors and pharmacies
- Request transportation for medical appointments
- Find local food assistance programs
- Access emotional wellness and mental health resources
- Connect with a real health coordinator
- Use nutrition tips and healthy recipe guides
Step 5: Wait For Your First Food Box
| Stage | Estimated Time |
|---|---|
| Eligibility check | Immediate |
| Plan confirmation | 1–3 business days |
| First scheduled box | 7–14 days |
| Ongoing deliveries | Monthly automatic |
What Members Have Shared
Verified Program Outcomes
Frequently Asked Questions
How many food boxes are sent each month?
Most programs send one box per month. The exact contents may depend on your health plan.
What if I am not home during delivery?
Boxes are usually left at the door and are designed to remain fresh for several hours.
Does this change my current health coverage?
No. It is an additional benefit and does not reduce or replace existing coverage.
Can I verify by phone instead?
Yes. You can call 1-855-499-4777 (TTY: 711), Monday through Friday, 8AM to 8PM.
Is my personal information safe?
Yes. Pyx Health is HIPAA-compliant and HITRUST certified. Your information is protected according to healthcare privacy standards.
Access The Official Portal Now
Check your eligibility directly through the official Pyx Health portal. The process is free, secure and usually takes less than two minutes.
- No cost and no commitment
- No change to your current health coverage
- Human support available by phone
- First deliveries may arrive within 7 to 14 days if eligible